| Posted on September 16, 2016


To All iPhone eKey Holders,

On 9/13/16 Apple® released the new iOS 10 operating system for iPhones. Supra has recently announced that if you have an iPhone and plan to update your phone to the new iOS 10, please update the Supra eKey first then download the iOS 10. You can update your eKey by going into your App. Store and search for “Supra eKey” and click on “update”. Supra has made adjustments to the eKey to work with iOS 10 but your eKey must be updated. Once this has been completed you can then download the new iOS 10 update.

If you plan to purchase the new iPhone 7 or 7 Plus, Supra has recommended holding off on purchasing this new phone for now if you have an eKey. Supra is conducting testing with the new iPhone 7/7 Plus with the eKey app. and will notify the Oakland Berkeley Association of REALTORS® when this has been completed.

If you have already purchased an iPhone 7 or 7 Plus, please hold on to your old phone if possible. Do not download the eKey app. on the iPhone 7 or 7 Plus. Utilize your old iPhone for the time being, you can update your key on a WiFi network. No cellular network is required. This is of course until Supra has fixed any bugs or issues with the iPhone 7 or 7 Plus. If you no longer have possession of your old iPhone and only have the iPhone 7 or 7 Plus and are experiencing difficulties please contact Supra Support at 1-877-699-6787, they are open 7 days a week 5am-7pm PST.

Member Services Team
Oakland Berkeley Association of REALTORS®